Terms and Conditions

Last Updated: 15 January 2026

Welcome to Papootz. These Terms and Conditions govern your use of our website papootz.co.uk and the purchase of products from us. By using our website and making a purchase, you agree to be bound by these Terms and Conditions.

1. GENERAL INFORMATION

1.1 Company Details
Papootz is a trading name operated in the United Kingdom.
Website: www.papootz.co.uk
Email: Contact available through our Contact Us page
Phone: 0207 7818800

1.2 Definitions
“We”, “us”, “our” refers to Papootz
“You”, “your” refers to the customer or user of our website
“Products” refers to the fancy dress costumes, Halloween costumes, and related items available for purchase
“Website” refers to papootz.co.uk and all associated pages

2. USE OF WEBSITE

2.1 Eligibility
You must be at least 18 years old to make a purchase from our website. By placing an order, you confirm that you are at least 18 years of age.

2.2 Account Security
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.3 Prohibited Uses
You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit any viruses, malware, or harmful code
• Collect or harvest data from the website using automated means
• Impersonate any person or entity
• Interfere with the proper functioning of the website

1. PRODUCT INFORMATION

3.1 Product Descriptions
We make every effort to ensure that product descriptions, images, and specifications are accurate. However, we do not warrant that product descriptions or other content is error-free, complete, or current.

3.2 Product Availability
All products are subject to availability. We reserve the right to limit the quantity of products available for purchase and to discontinue any product at any time.

3.3 Colour Variations
We have made every effort to display colours accurately. However, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor’s display will accurately reflect the actual colour of the products.

3.4 Sizing Information
Size charts are provided as a guide only. We recommend checking the specific product measurements before ordering. Sizing may vary between different manufacturers.

4. PRICING AND PAYMENT

4.1 Prices
All prices are displayed in British Pounds Sterling (GBP) and include VAT at the current rate unless otherwise stated. Prices are subject to change without notice, but changes will not affect orders that have already been placed.

4.2 Payment Methods
We accept payment by major credit and debit cards and other payment methods as displayed at checkout. Payment must be received in full before we dispatch your order.

4.3 Payment Security
All payment transactions are processed through secure payment gateways. We do not store your full credit card details on our servers.

4.4 Pricing Errors
If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be treated as cancelled.

5. ORDERS AND ORDER ACCEPTANCE

5.1 Order Process
When you place an order, you will receive an email acknowledging receipt of your order. This acknowledgement does not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation that your order has been dispatched.

5.2 Order Cancellation by Us
We reserve the right to cancel any order:

• If the product is not available
• If there has been a pricing error
• If we are unable to obtain authorization for payment
• If we suspect fraudulent activity
• If delivery cannot be made to your address

5.3 Order Cancellation by You
You may cancel your order before dispatch by contacting us immediately. Once an order has been dispatched, our returns policy will apply (see Section 7).

6. DELIVERY

6.1 Delivery Area
We deliver to addresses within the United Kingdom. Delivery to certain remote areas may incur additional charges or may not be available.

6.2 Delivery Times
Estimated delivery times are provided at checkout. While we make every effort to meet these delivery estimates, they are not guaranteed. Delivery times may be affected by factors beyond our control.

6.3 Delivery Charges
Delivery charges are calculated at checkout based on the delivery method selected and the delivery address. Free delivery is available on orders over £45 as stated on our website.

6.4 Failed Deliveries
If delivery cannot be completed because you have provided an incorrect address, no one is available to accept delivery, or the delivery is refused, we may charge you for the cost of redelivery or return shipping.

6.5 Risk and Title
Products are at our risk until delivery is complete. Title to products passes to you upon delivery.

7. RETURNS AND REFUNDS

7.1 Your Right to Cancel (Distance Selling Regulations)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your products without giving any reason. To exercise this right, you must inform us of your decision to cancel.

7.2 Returns Process
To return products:

• Contact us within 14 days of receipt to notify us of your intention to return
• Return the products within 14 days of notifying us
• Products must be unused, in their original packaging, and in a resaleable condition
• You are responsible for the cost of return shipping unless the products are faulty or we have made an error

7.3 Refunds
Once we receive and inspect the returned products, we will process your refund within 14 days. Refunds will be made to the original payment method. We may withhold the refund until we have received the products back or you have provided evidence of posting, whichever is earliest.

7.4 Exceptions
The following products cannot be returned unless faulty:

• Products that have been worn, used, or altered
• Products with hygiene seals that have been opened
• Personalized or custom-made products
• Products purchased in a sale or clearance (unless faulty)

7.5 Faulty Products
If you receive a faulty product, please contact us immediately. We will arrange for a replacement or refund, including any delivery charges. Your statutory rights are not affected.

8. INTELLECTUAL PROPERTY

8.1 Website Content
The text, images, and content on our website are provided for your use in browsing and shopping for costumes. You’re welcome to use our website for personal shopping purposes.

8.2 Trademarks
Product names and brand references may be trademarks of their respective owners.

8.3 Limited License
Our website is for your personal use. Please don’t use our content for commercial purposes without asking us first.

9. LIMITATION OF LIABILITY

9.1 General Limitations
Nothing in these Terms and Conditions excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under UK law

9.2 Exclusions
Subject to Section 9.1, we shall not be liable for:

• Any loss of profits, business, or revenue
• Any loss of anticipated savings
• Any loss of business opportunity
• Any loss or corruption of data
• Any indirect or consequential losses

9.3 Maximum Liability
Subject to Section 9.1, our total liability to you for all losses arising from these Terms and Conditions shall not exceed the amount paid by you for the products.

10. PRIVACY AND DATA PROTECTION

10.1 Personal Data
We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

10.2 Data Processing
By using our website and making a purchase, you consent to our collection and use of your personal information as described in our Privacy Policy.

10.3 Your Rights
You have rights under data protection law including the right to:

• Access your personal data
• Rectify inaccurate personal data
• Erase your personal data
• Restrict processing of your personal data
• Data portability
• Object to processing

1. COOKIES

11.1 Use of Cookies
Our website uses cookies to enhance your browsing experience and to provide certain functionality. By using our website, you consent to our use of cookies in accordance with our Cookie Policy.

11.2 Managing Cookies
You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.

12. FORCE MAJEURE

We shall not be liable for any failure or delay in performing our obligations under these Terms and Conditions if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, industrial disputes, or failure of public or private telecommunications networks.

13. ENTIRE AGREEMENT

These Terms and Conditions, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us and supersede all previous agreements relating to your use of our website and purchase of products.

14. SEVERABILITY

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of law, the remaining provisions shall continue in full force and effect.

15. WAIVER

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

16. ASSIGNMENT

You may not assign or transfer these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations under these Terms and Conditions without restriction.

17. THIRD PARTY RIGHTS

These Terms and Conditions are for the benefit of you and us only. No third party shall have any rights to enforce any provision of these Terms and Conditions.

18. GOVERNING LAW AND JURISDICTION

18.1 Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

18.2 Jurisdiction
Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18.3 Alternative Dispute Resolution
If you have a complaint, please contact us first and we will do our best to resolve it. If we are unable to resolve your complaint, you may be able to refer it to alternative dispute resolution. As a consumer, you also have the right to use the EU Online Dispute Resolution platform.

19. CONSUMER RIGHTS

Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015.

20. AMENDMENTS

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. Your continued use of the website after changes have been posted constitutes your acceptance of the revised Terms and Conditions. We recommend reviewing this page periodically.

21. CONTACT INFORMATION

If you have any questions about these Terms and Conditions, please contact us:

Email: Through our Contact Us page
Phone: 0207 7818800
Website: www.papootz.co.uk

Thank you for shopping with Papootz. We are committed to providing you with high-quality fancy dress costumes and excellent customer service.